Privacy Policy

Please take a minute to read the following policy so you understand how we use the personal information we ask you to submit. As we update and expand our services, this policy may change, so please refer back to it periodically. If you use any of MyMovieStream's services, you agree to these terms.

Background

When you register at MyMovieStream, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you newsletters you are subscribed to during registration, as well as messages about MyMovieStream special offers, promotional announcements and consumer surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the delivery address provided.

Collection and Use of Information

When you register with MyMovieStream for the first time, we ask you for your full name, date of birth, email address, password, security answers, physical address, telephone number and credit/debit card number, so we can communicate with you about MyMovieStream and to enable us to provide you with service once you complete your account sign-up.  We may use your telephone number and/or your email address (if you have opted-in to receive email communication from us)  to contact you about setting up and managing your account and about special offers that MyMovieStream may make from time to time.  You must certify that you are at least 18 years old. (People under 18 cannot use MyMovieStream's services.). Our server stores this information so that operating your account will be quicker and easier. If you want to update your address or change credit cards, go to My Account and make the appropriate changes. You must be signed in to access My Account. We also track your order and billing history so you can access My Account and immediately determine which DVDs you've rented and how you paid for them. This information is also used to remove rented titles from your recommendations list.  Should you want us to delete your personal information from our database, please email customerservice@mymoviestream.co.uk

Viewing and Updating Your Information on MyMovieStream

You can always access the personal information you have provided to MyMovieStream by going to My Account. You can make changes to this information to update your account anytime.

Cookies

As you browse the MyMovieStream site, cookies are placed on your computer's hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you select, and help us match your address and credit card information with your order so you don't need to retype the information each time you visit our site. If your browser is set to not accept cookies, you will not be able to use the MyMovieStream site or service. We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. Third parties may serve some of these cookies. We analyse this data to determine which parts of our site customers like and which parts need improvement. Automatically logged information is also used to analyse trends and to administer the site.

Disclosure

Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. We occasionally use other companies, agents or contractors to perform services necessary to our operations. For example, we have partnered with other companies to personalize our Web pages, process credit card transactions, analyse customers' interaction with our site and process consumer surveys. We also provide postal addresses to the Royal Mail for delivery purposes. In the course of providing such services, these companies may have contact with your personally identifying information. By contractual agreement, these companies must treat your information in accordance with this Policy. We will not be liable for any damages that may result from the misuse of your personal information by these companies. . Any exceptions to this policy of sharing your name, address or email address with a partner company will be done only with your permission. MyMovieStream also reserves the right to disclose information when required by law. Customers should check back for updates to this policy. MyMovieStream will obtain email consent from any user if the company is going to be using the information collected in a manner different from that stated when the user registered.

Security and Access

For transmitting your personal information to us, we use a secure server (SSL), which encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized access. You can access My Account from every page on the site to update and correct your name, email address, password, postal address, credit cards, and mailing list preferences. Please note that you must be signed in to MyMovieStream to access this information. We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Contact

If you have questions concerning your account, please contact Customer Service. If you have questions concerning this privacy policy, please contact customerservice@mymoviestream.co.uk.